FAQ

Ordering & Payments

Can I change my items if I just ordered?
Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online.

What payment methods does 25HomeDecor.com accept?
25HomeDecor.com uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure. 25HomeDecor.com (US) accepts the following forms of payment for purchases:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

What shipping options does 25HomeDecor.com offer?
For detailed shipping options and availability please visit our shipping page.

How do I check on the status of my order?
If you created an account, you can use the directions below to view your order information:

  1. Log into your account
  2. Your Account Dashboard will show recent orders upon log-in.
  3. For older orders, click My Orders in the navigation on the left hand side of the page.
  4. Click View Order on the specific order you're inquiring about.
    If your order is not visible in your account, or you made an order as a Guest, please contact us at  info@25homedecor.com

Pricing & Discount Policy

What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.

What is 25 Home Decor pricing and discount policy?
25 Home Decor prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $50

Returns & Refunds

What is your refund policy?
At 25 Home Decor, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

To learn more about our return policy, please visit our dedicated Return Policy page.
 

Providing Feedback / Reaching US

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at  info@25homedecor.com

 

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